Segment not registering on Strava ← Knowledge Base There is a Strava tool that may help. Go to your ride on the Strava website. Scroll down to the bottom of the segment list and you should see a link that says "Don't see the segment you're looking for?".Click on that link and you will see why it didn't match up with the official segment. If it doesn't let you match it, you can also contact Strava support as they are sometimes able to manually make it match.